Privacy Policy

Welcome to YouApp's Privacy Policy

We appreciate that you trust us with your information, and we intend to always keep it that way. We want to make sure that you are aware of and understand the information we collect, why we collect it, how it is used and your choices regarding your information provided. This document may be updated at any time without notice.

1. INTRODUCTION

1.1. YouApp is an experiences marketplace platform provided by YouApp Pte. Ltd.

1.2. This Privacy Policy establishes the basis on which we may collect, use, disclose or otherwise process Users' Personal Data. This Privacy Policy applies to Personal Data in our possession or under our control, including Personal Data in the possession of organisations which we have engaged to collect, use, disclose and/or process Personal Data for our purposes.

1.3. This Privacy Policy is applicable to all Users, including both Participants (users who book activities) and Hosts (users who offer activities). If you choose to use our Products or Services, you consent to the collection, use and disclosure of your Personal Data by us for the purposes as set out herein.

2. DEFINITIONS

2.1. In this Privacy Policy:

• "Data Protection Laws" means any applicable law relating to the protection, privacy and security, collection, use, disclosure and/or processing of sensitive or other personally identifiable information, including the PDPA.
• "Personal Data" means all data, whether true or not, about an individual who can be identified (a) from that data, or (b) from that data and other information which we have or are likely to have access to.
• "PDPA" means the Personal Data Protection Act 2012 of Singapore.
• "Products" means products provided by us, including without limitation the YouApp application and platform.
• "Services" means the websites, apps, events, and other services provided by us, including without limitation services provided on or through our Products.
• "User" means an individual who (a) interacts with us (including without limitation by using any of our Services or Products); (b) submits any information (including without limitation any Personal Data) to us; (c) has contacted us through any means to find out more about any of our Products or Services, or (d) may or has, entered into a contract with us for the supply of any Products or Services.

3. PERSONAL DATA WE COLLECT

To provide our marketplace platform connecting Participants with Hosts, we need to collect and process some personal information. The type and amount of information we collect depends on how you use our Services.

3.1 Personal Data You Provide

Depending on which Services you choose and how you interact with us, we may collect:

Account Data:

• Name, email address, phone number
• Login credentials
• Date of birth
• Profile photo

For Hosts - Additional Verification Data:

• Government-issued ID for identity verification
• Professional certifications and licenses
• Business information and tax details
• Bank account or payment information for payouts
• Insurance documentation

Activity and Booking Data:

• Activity listings (for Hosts)
• Booking history and preferences
• Reviews and ratings
• Communications between Hosts and Participants

Payment Information:

• Credit/debit card details or bank account information
• Transaction history
• Billing address

3.2 Information We Collect Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages viewed, features used, search queries, time spent on platform
• Location Data: Approximate location based on IP address; precise location if you grant permission
• Cookies and Similar Technologies: We use cookies to improve your experience and analyze platform usage

3.3 Information from Third Parties

• Social media account information (if you choose to connect your account)
• Payment processor information
• Identity verification services
• Background check providers (for Hosts)

4. HOW WE USE YOUR PERSONAL DATA

We use your Personal Data for the following purposes:

4.1 Providing Our Services

• Creating and managing your account
• Facilitating bookings between Participants and Hosts
• Processing payments and payouts
• Enabling communication between users
• Providing customer support

4.2 Safety and Security

• Verifying identity and qualifications (especially for Hosts)
• Preventing fraud and abuse
• Enforcing our Terms of Service and Community Guidelines
• Investigating and resolving disputes
• Complying with legal obligations

4.3 Improving Our Platform

• Analyzing usage patterns and trends
• Developing new features and services
• Personalizing your experience
• Conducting research and surveys

4.4 Marketing and Communications

• Sending you updates about your bookings and account
• Recommending activities based on your interests
• Sending promotional offers (with your consent)
• Notifying you of platform updates

5. HOW WE SHARE YOUR PERSONAL DATA

5.1 With Other Users

When you book an activity, we share necessary information with the Host (such as your name and contact information). Similarly, Hosts' information is shared with Participants who book their activities.

5.2 With Service Providers

We share data with trusted third-party service providers who help us operate our platform:

• Payment processors
• Cloud hosting providers
• Identity verification services
• Customer support tools
• Analytics providers
• Marketing platforms

5.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of YouApp, our users, or others
• Investigate fraud or security issues

5.4 Business Transfers

If YouApp is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your Personal Data:

6.1 Access and Correction

You can access and update most of your Personal Data through your account settings. For additional requests, contact us through our contact form.

6.2 Deletion

You may request deletion of your account and Personal Data. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link or adjusting your account settings.

6.4 Cookies

You can control cookies through your browser settings, though this may affect platform functionality.

6.5 Data Portability

You may request a copy of your Personal Data in a structured, commonly used format.

7. DATA RETENTION

We retain your Personal Data for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Retention periods vary depending on:

• The type of data
• The purpose for which it was collected
• Legal and regulatory requirements
• Legitimate business needs

After you delete your account, we may retain certain information for legal compliance, fraud prevention, and resolving disputes.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your Personal Data, we cannot guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Your Personal Data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your Personal Data in accordance with this Privacy Policy.

10. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child, we will take steps to delete such information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on our platform and updating the "Last Modified" date. Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

YouApp Pte. Ltd.
Contact us through our contact form
Data Protection Officer: Contact us for privacy matters