Trust and safety
Verified onlyReal people.Safe by design.
Everyone on YouApp is verified. Hosts are checked, your money is protected, and help is one tap away.
Verified
ID verified
MyKad · Passport · Singpass
Verified only
Every guest and host passes ID and liveness checks.
Checked hosts
Identity-verified, with real reviews from real guests.
Protected money
Licensed parties handle every payment. Your wallet stays yours.
Help in one tap
Report or block anyone, right in the app.
ID verified
MyKad · Passport · Singpass
Verified only
Everyone is verified. No exceptions.
Guests and hosts go through the same checks before they can do anything that involves another person.
- 1
Scan your ID
Use your MyKad, passport or Singpass.
- 2
Take a quick selfie
A liveness check makes sure it is really you.
- 3
You are verified
Now you can chat, book, pay, post and host.
Visitors
Can only browse
Verified users
Can do everything
Every chat, meetup and payment is with a real, verified person.
Hosts
Hosts you can trust
Hosts are held to a higher bar, because you are spending time with them.
- Every host is identity-verified before they list an experience
- Relevant certifications are checked where the activity needs them, like diving or first aid
- Reviews come only from real guests who booked and joined
- Hosts who break our community guidelines can be removed
Local guide
Verified hostOn the day
Stay safe during your activity
A few simple habits go a long way.
VerifiedCity tours
VerifiedWalking tours
VerifiedCultural tours
VerifiedGroup hikes
Meet in public places
Where possible, meet somewhere open and busy, especially the first time.
Keep it in the app
Chat and pay in YouApp, so everything stays with verified people and on record.
Report and block
Something feels wrong? Report or block the person in the app, any time.
Booking payments are only released after your session
When you book, your payment is held. The host is paid once the session is completed.
- 1You book
- Payment held
- 3Session done
- Host paid
Your money
Your money, kept safe
We built payments so that YouApp never needs to hold your money.
Licensed parties only
Every payment, conversion and settlement is provided by licensed parties.
Your wallet is yours
Your YouApp wallet is non-custodial, powered by Privy, a Stripe company. YouApp never holds or touches your YouApp wallet funds or stablecoins.
Merchants paid in ringgit
When you scan to pay, merchants are paid in ringgit by licensed parties.
Screened top-ups
Stablecoin top-ups go on Ethereum only, and are screened before conversion.
Conversion powered by Sera, a non-custodial settlement protocol.
Read the wallet termsReporting
If something goes wrong, we act fast
Our Trust & Safety team reviews every report and takes action quickly to keep the community safe.
- 1
Tap report or block
From any profile, chat or booking in the app.
- 2
Our team reviews it
The Trust & Safety team looks at every report carefully.
- 3
We take action
From a warning to removing someone from YouApp, depending on what happened.
Report sent
Our team is on it
